The Urban Office Part II · Social Media
Chapter 02 · The market

Thais don't just
use social. They
shop on it.

71.3%

of Thai internet users use some form of social media for brand research.

46.4%

name social networks as a main online brand-research channel.

34.6%

use social media to find products to purchase.

Source: GWI / DataReportal Oct 2025 screenshots in The Urban Office research pack
02 — The market
Global brand research by age

Not a teenage
behaviour.

In the global benchmark, social-media brand research remains high through ages 25–54. This supports the channel—not a claim about The Urban Office's customer profile.

Source: GWI global brand-research-by-age screenshot · Oct 2025
03 — Age benchmark
TikTok · favourite platform

Thailand is
a TikTok
country.

Globally, 9% name TikTok their favourite platform. In Thailand it's 30% — more than three times the world average. Strategy built on global data will under-weight the single most important channel here.

Source: GWI favourite-platform screenshots · Thailand and global · Oct 2025
04 — Thailand is different
Chapter 03 · Facebook followers

Small audience.
But not the smallest.

06 — The silence
Video content · Thailand vs global

Funny.
Review-led.
Creator-friendly.

Thailand over-indexes the global benchmark on comedy/viral video, product reviews and influencer vlogs. Those are the clearest formats for The Urban Office to test.

Source: GWI Thailand and global video-content screenshots · Oct 2025
08 — What works
Social web-traffic referrals

TikTok wins
attention.
Facebook wins
the click.

76% of all traffic sent from social to websites comes from Facebook. The play isn't either/or — TikTok for reach, Facebook to drive the booking enquiry.

Source: GWI web-traffic referrals from social media · Oct 2025
09 — Where clicks come from
Chapter 04 · The playbook

Five formats
worth testing.

TikTok

The relatable office moment

Funny, true-to-life clips of work life. Low cost, high shareability — Thailand's #1 content type.

6 Million Views
TikTok

The honest space walkthrough

A creator-led tour of the real space. Builds trust and answers the question every lead has.

344.7K Views
TikTok

The “finally, a place to work” POV

Aspirational POV clips that frame the space as the fix for a daily frustration.

55.5K Views
Instagram

The "why serviced office" explainer

Short educational pieces that build authority and capture high-intent search demand.

Instagram

The aesthetic space reel

Visually-led reels that sell the atmosphere — the look and feel that makes a space shareable.

10 — Five formats
Chapter 05 · The plan

Five moves.
Which do we
commit to today?

01Activate TikTok + FacebookEffort3× posts / weekStartImmediately
02Test Thai-first vs bilingualEffortLow — controlled testStartImmediately
03Activate and track affiliatesEffort2–3 creators / monthStartMonth 1
04Film client review contentEffortIn-house, low costStartMonth 1
05Track social referral trafficEffortOne metricStartDay 1
11 — The plan